4 Secrets to Improve Communication Skills: Tips for Managers

Communication Skills Course In Melbourne

Excellent communications skills are extremely important for managers to have. So here are simple ways to improve communications skills.

1. Listen actively.

Be observant as you listen to what people have to say. Concentrate on what a person is saying. Do not be biased and avoid forming opinions while someone is still speaking. Just listen. Then restate what was said to let the speaker know that you understand. You can also summarize and pull together the important points so you and the speaker/s would recognise what things are important during the conversation or meeting.

2. Be patient.

When communication with the members of your team, always give them enough time to express their concerns, thoughts, or issues. Concentrate on what they are trying to say. This will show them that you are open and that you give importance to their thoughts and opinions or suggestions. Many communications between people tend to break down due to impatience. Many people tend to rush to get out of conversation. This is particularly a fact for executives who are really very busy and who have so many great things to say and many bright ideas to share. But keep in mind that good and effective communication is not about talking only. It's also about being a good listener. And to be a good listener, you have to learn patience. Avoid interrupting a person as he or she speaks. Delay your comments and other thoughts.

3. Nonverbal Message

Note that your posture matters. Let your body exude attention and interest by sitting up or leaning toward the person talking. Also, take note that equal positioning counts. You stand if the person you're casually conversing with is standing. You sit is he or she is seated. Always be aware of your facial expressions. Remember that your facial expressions are the reflection of your feelings. Be aware of your gestures and body language as they reveal a lot about how you interpret a certain message. The wrong gesture will surely send a wrong message.

4. Communicate without being argumentative.

Communicate all issues, concerns, and problems without being confrontational or judgmental. Explain or say things without blaming other persons. For example, you were frustrated or even angry because your team has not performed their tasks well, may be due to negligence, rather than focusing on the people who mess up, give suggestions on how they would improve. When discussing, use "I" not "You." Instead of saying "You did not explain that very well," say "I did not understand what you just said. Kindly elaborate a bit more."

Consider communication skills training course in Melbourne to further knowledge and be more effective in communicating with people.